The Tidio alternativewhose AI shows its work.
Tidio's Lyro answers website chats well. Lucía answers on every channel your customers use, checks each claim before she sends it, sells and books inside the chat, and works inside the helpdesk you already have.
Casa LinoLucía · virtual assistantEvery claim checked against Casa Lino's shipping page
What changes with Lucía
Tidio's column quotes its own site, read on 3 November 2026: tidio.com/lyro/
| Yedran with Lucía | Tidio | Yedran with Lucía |
|---|---|---|
| The AI agent | Lyro, “grounded in your website, help center, and product data”; it says when it is unsure and hands over with context. | Lucía writes the reply, then a second model checks every claim against your documents before it is sent. |
| Selling | Smart Actions for order updates and lead qualification, plus Sales Flows such as cart nudges. | Live stock and prices from your store, the payment link and the booking, all inside the chat, after a clear yes. |
| Channels | Email, live chat, WhatsApp, Instagram and Messenger. | Those, plus Zalo, Telegram, LINE, Viber, KakaoTalk and TikTok, in one inbox. |
| Calls | Not on the pages we read. | Your team takes WhatsApp and Zalo calls in the console, transcribed into the thread. |
| Tone | Lyro Guidance sets tone and escalation rules. | Three styles, formal, warm and expressive, with Lucía's own stickers. |
When Tidio may suit you better
- You only need a chat on your website, with sales pop-ups and cart nudges.
- You want a large library of ready-made flow templates.
QuestionsTidio alternative
Can I keep my helpdesk?
Yes. Lucía works inside Zendesk and HelpDesk: she opens the ticket with her note and your team answers from it.
Is Yedran priced per conversation?
You pay per person who operates Yedran, and each paid person adds AI cases to a shared monthly pool. The bill never grows by itself.
How long does it take to start?
Connect a channel, point Lucía at your website and documents, and choose how much she does by herself.
Shall I meetyour customers?
Pick a time for a free 30-minute call. Someone from our team will show you what Lucía does with your own conversations, on your channels and with your documents, before you commit to anything.
No commitment. The confirmation reaches you by email.