The AI agent for Zalothat sells, takes payment and books.
Lucía answers your Zalo Official Account in seconds, in Vietnamese or the customer's own language, from your catalogue, your policies and your calendar. Your team works the same thread from one inbox, and takes Zalo calls with every word transcribed.
Casa LinoLucía · virtual assistant“Yes please, to my office in District 3.”
Payment received · order 2291 confirmed
What changes with Lucía
- Connected by consent
- An admin of your Official Account grants access in Zalo's own window. You paste no app id, secret or token.
- Sells inside the chat
- Lucía reads stock and prices live from your store, sends the payment link and confirms the order when the payment lands.
- Reads what customers send
- Photos, voice notes and PDFs are read and answered. A Zalo sticker gets a reply in kind.
- Personal Zalo too
- A salesperson links their own Zalo by QR code. There Lucía never speaks by herself: she drafts, the person sends.
What the platform sets
- Zalo lets a connected app receive and send only on its Tăng trưởng and Toàn diện Official Account plans.
- An Official Account replies free for 48 hours after the customer's last message, then within the monthly quota of its Zalo plan.
- To write to a customer first, Zalo allows only a template it has approved.
- Zalo blocks a personal account that writes to about twenty people in ten minutes, so Yedran stops at fifteen.
- Zalo's fees are between your business and Zalo; your Yedran plan covers Lucía.
QuestionsLucía on Zalo
Does Lucía answer in Vietnamese?
Yes. She writes in each customer's language, Vietnamese included, and reads your documents in the language they were written in.
Can she reply on my personal Zalo?
She writes a draft there and a person sends it. A personal account never speaks by itself.
What happens when a customer calls on Zalo?
The call rings your team in the console. Yedran transcribes it into the conversation, and Lucía reads the transcript before the next message.
Can she hand a chat to my team?
Yes. When a person is better, she hands over with a summary and a case number, and the customer hears that number.
Shall I meetyour customers?
Pick a time for a free 30-minute call. Someone from our team will show you what Lucía does with your own conversations, on your channels and with your documents, before you commit to anything.
No commitment. The confirmation reaches you by email.