The AI agent for WhatsAppthat checks before it answers.
Lucía answers your WhatsApp Business number around the clock: orders, returns, bookings and payments, from your own documents and your store. She reads photos and voice notes, hands over to your team with the case, and your team takes WhatsApp calls with a transcript in the thread.
Casa LinoLucía · virtual assistantThe box is crushed at one corner.
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What changes with Lucía
- One Meta connection
- One sign-in with Meta connects your WhatsApp numbers, Facebook Pages and Instagram accounts, a channel for each.
- Every claim checked
- Before a reply leaves, a second model checks each claim against your documents. What they do not say, Lucía does not promise.
- Photos, voice notes, files
- Lucía reads what the customer sends and answers it, and keeps what she read in the case for your team.
- Calls in the same thread
- Your team takes WhatsApp calls in the console; the transcript lands under the call and Lucía picks up from it.
What the platform sets
- You reply freely for 24 hours after the customer's last message. After that Lucía hands the conversation over instead of sending.
- To start a conversation, WhatsApp allows only a template Meta has approved.
- Meta charges for some kinds of message, marketing templates most. Those charges are between your business and Meta.
QuestionsLucía on WhatsApp
Do I need the WhatsApp Business API?
You connect a WhatsApp Business number through Meta's own window from the console; Yedran sets up the rest.
Can Lucía take a payment on WhatsApp?
Yes. She sends the payment link from your payments provider and confirms the order when the payment arrives.
What if she does not know the answer?
She tries with what she has, and when the fact is not in your material she hands over to your team with the case instead of guessing.
Can I choose how she sounds?
Pick one of three styles: formal, warm or expressive. Expressive adds one emoji per reply and her own stickers.
Shall I meetyour customers?
Pick a time for a free 30-minute call. Someone from our team will show you what Lucía does with your own conversations, on your channels and with your documents, before you commit to anything.
No commitment. The confirmation reaches you by email.