The AI agent for Instagramthat turns a DM into an order.

Lucía answers your Instagram direct messages in seconds, in the customer's language, from your catalogue and your policies. She checks the stock, sends the payment link and hands over to your team with the case when a person is better.

Lucía · virtual assistant AI
casalino.shopLucía · virtual assistant
Hi! Is the linen dress from your last post still available in S?
Hi! Yes, two left in S 😊 Would you like the payment link?
Yes! Can it arrive by Friday?
If you pay today it ships tomorrow and arrives on Thursday. Here it is: casalino.shop/p/2307
Paid 💛❤️

Payment received · order 2307 confirmed

What changes with Lucía

One Meta connection
One sign-in with Meta connects your Instagram accounts, Facebook Pages and WhatsApp numbers, a channel for each.
Sells inside the DM
Lucía reads stock and prices live from your store, sends the payment link and confirms the order when the payment lands.
Reads what customers send
Screenshots, photos and voice notes are read and answered, and what she read stays in the case for your team.
Hands over with the case
When a person is better, she passes the conversation with a summary and a case number, and the customer hears that number.

What the platform sets

  • Only a professional Instagram account linked to a Facebook Page can be connected.
  • You reply freely for 24 hours after the customer's last message. After that the customer must write again before anyone can reply, so Lucía hands the conversation over instead of sending.
  • Lucía answers direct messages; she does not answer comments under your posts.

QuestionsLucía on Instagram

Do I need a business account?

You need a professional Instagram account, business or creator, linked to your Facebook Page. Meta's own window connects it.

Can she take the payment?

Yes. She sends the payment link from your payments provider and confirms the order when the payment arrives.

Does she answer in the customer's language?

Yes. She writes in each customer's language and reads your documents in the language they were written in.

Can my team reply from the same inbox?

Yes. Instagram sits in one inbox with every other channel, and a person can take any conversation.

Shall I meetyour customers?

Pick a time for a free 30-minute call. Someone from our team will show you what Lucía does with your own conversations, on your channels and with your documents, before you commit to anything.

No commitment. The confirmation reaches you by email.