The Trengo alternativewith every answer checked.
Trengo's AI Agent resolves and sells across WhatsApp, email, chat and social. Lucía does that on Zalo, LINE, KakaoTalk and Telegram too, and checks each claim against your documents before it leaves.
Casa LinoLucía · virtual assistantEvery claim checked against Casa Lino's shipping page
What changes with Lucía
Trengo's column quotes its own site, read on 4 November 2026: trengo.com/products/ai-automation/ai-agent
| Yedran with Lucía | Trengo | Yedran with Lucía |
|---|---|---|
| The AI agent | Learns from your help centre, FAQs and docs; you “test how the AI Agent responds before going live”. | Every reply, not only a test run, is checked claim by claim against your documents before it is sent. |
| Selling | Dessa, “the AI agent built for eCommerce brands that resolves and sells”. | Live stock and prices from your store, the payment link and the booking, all inside the chat, after a clear yes. |
| Channels | “Across WhatsApp, email, chat, social and voice.” | WhatsApp, Instagram, Messenger, Zalo, Telegram, LINE, Viber, KakaoTalk, TikTok, email and your website. |
| How it is priced | “You only pay when it delivers.” | Per person who operates Yedran, with AI cases in a shared monthly pool. The bill never grows by itself. |
When Trengo may suit you better
- You want an AI voice agent that answers your inbound calls.
- You want the AI to suggest replies for your team to send.
QuestionsTrengo alternative
Can I keep my helpdesk?
Yes. Lucía works inside Zendesk and HelpDesk: she opens the ticket with her note and your team answers from it.
Does Lucía take actions?
She sells, takes payment, books and runs the actions you declare. A writing action always waits for the customer's yes.
How long does it take to start?
Connect a channel, point Lucía at your website and documents, and choose how much she does by herself.
Shall I meetyour customers?
Pick a time for a free 30-minute call. Someone from our team will show you what Lucía does with your own conversations, on your channels and with your documents, before you commit to anything.
No commitment. The confirmation reaches you by email.